(data protection declaration)
We process your data exclusively on the basis of the legal provisions (GDPR). In this data protection information, we inform you about the most important aspects of data processing on our website.
If you contact us using the contact form on the website, by e-mail, by phone or if you contact us by post, the data you provide will be stored by us for the purpose of processing the request and in the event of follow-up questions. We do not pass on this data without your consent.
We would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) can have security gaps. A complete protection of the data against access by third parties is not possible.
If you either use our website, by correspondence ( E-mail or post) or make bookings by phone, we need the following data to process the contract: Salutation / first and last name / postal address / date of birth / telephone number / language / credit card information / e-mail address
We will only use this data and other information you voluntarily provide (e.g. expected arrival time, preferences, comments) to process the contract, unless otherwise stated in this data protection declaration or you have not given your separate consent. We will process the data by name in order to record your booking as requested, to provide the booked services, to contact you in the event of ambiguities or problems and to ensure correct payment.
The legal basis for data processing for this purpose lies in the Fulfillment of a contract according to Art. 6 Para. 1 lit. b GDPR.
< strong> Data processing to fulfill legal reporting obligations
On arrival at our hotel, we may need the following information from you and your companions:
First and last name / postal address and City / date of birth / place of birth / nationality / official identification card and number / day of arrival and departure / room number / e-mail address
We collect this information to fulfill legal reporting obligations, which arise in particular from hospitality or police law result. Insofar as we are obliged to do so under the applicable regulations, we will forward this information to the responsible police authority.
Our legitimate interest within the meaning of Art. 6 Para. 1 lit. f GDPR is in compliance with the legal requirements .
If you make bookings via a third-party platform (Booking.com, etc ...), we receive various personal information from the respective platform operator. In addition, inquiries about your booking may be forwarded to us. We will process this data by name in order to record your booking as requested and to provide the booked services. The legal basis for data processing for this purpose is the fulfillment of a contract in accordance with Article 6 (1) (b) GDPR.
Finally, we may be informed by the platform operators about disputes in connection with a booking. We may also receive data on the booking process, including a copy of the booking confirmation as evidence of the actual booking. We process this data to protect and enforce our claims. This is our legitimate interest within the meaning of Art. 6 Paragraph 1 lit. f GDPR.
Please also note the information on data protection of the respective provider.
If you do not want this, you can set up your browser so that it informs you about the setting of cookies and you only allow this in individual cases.
If cookies are deactivated, the functionality of our website may be restricted.
You can subscribe to our newsletter via our website. For this we need your e-mail address and your declaration that you agree to receive the newsletter.
In order to provide you with targeted information, we also collect and process voluntarily provided information.
You can cancel your subscription to the newsletter at any time. Please send your cancellation to the e-mail address from which you received the newsletter or unsubscribe directly via the unsubscribe link in the newsletter. We will then immediately delete your data in connection with the sending of the newsletter.
We only store personal data for as long as it is necessary for the aforementioned tracking services and the others To use processing within the scope of our legitimate interest. We keep contract data longer, as this is required by statutory retention requirements. Retention obligations that oblige us to retain data result from regulations on the right to report, on accounting and tax law. According to these regulations, business communication, concluded contracts and accounting documents must be kept for up to 10 years . If we no longer need this data to carry out the services for you, the data will be blocked. This means that the data may then only be used for accounting and tax purposes.
We give your personal information Only further data if you have given your express consent, if there is a legal obligation to do so or if this is necessary to enforce our rights, in particular to enforce claims from the contractual relationship. In addition, we pass on your data to third parties, insofar as this is necessary in the context of the use of the website and the processing of contracts (also outside the website), namely the processing of your bookings.
Finally, we pass on your credit card information Credit card payment on the website to your credit card issuer as well as to the credit card acquirer. If you decide to pay by credit card, you will be asked to enter all the necessary information. The legal basis for the transfer of data is the fulfillment of a contract in accordance with Art. 6 Para. 1 lit. b GDPR. With regard to the processing of your credit card information by these third parties, we ask you to also read the general terms and conditions and the data protection declaration of your credit card issuer.
In principle, you have the right to information, Correction, deletion, restriction, data portability, revocation and objection. If you believe that the processing of your data violates data protection law or your data protection claims have been violated in any other way, you can complain to the supervisory authority. In Austria this is the data protection authority.
Here you can contact us .